At California Print Co., we are committed to providing a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward refund process. Please review the details below to understand our refund policy.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, in new condition, and must have all original tags, labels, and packaging intact.
  • The item must be returned within 30 days of the delivery date.
  • Items that have been worn, washed, altered, or damaged due to customer handling are not eligible for a refund.

2. Return Shipping Costs

We offer free return shipping for all eligible items. Once your return request is approved, you will receive a prepaid shipping label via email. Simply attach the label to your package and drop it off at the nearest shipping location.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.

4. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at support@lvsstore.com for assistance.

5. Non-Refundable Situations

The following items are not eligible for refunds:

  • Products that are not in their original condition, such as those missing tags or packaging.
  • Items that have been damaged due to misuse or customer handling.
  • Items returned beyond the 30-day return period.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to receive a different product, size, or color, please return the original item for a refund and place a new order.

7. Contact Information

If you have any questions or need further assistance with your refund, please contact us:

  • Office and Warehouse: 952 Crater Oak Dr, Calabasas, CA 91302-2132 United States
  • Warehouse 2: 9428 Eton Ave unit i, Chatsworth, CA 91311 United States
  • Preferred Contact (SMS Only): +1 (412) 235-9166
  • Email: support@lvsstore.com
  • Support Hours: MON-FRI 09:00 AM - 5:00 PM EST Time

We are here to ensure your shopping experience is smooth and satisfactory.