At LvsStore.Com, owned by AMY VISIONCORE LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a 30-day return policy with no return costs. Please read the details below to understand our return process and conditions.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The product must be unused, in new condition, and must have all original tags, labels, and packaging intact.
- Products that have been worn, washed, altered, or damaged are not eligible for return.
- The item must be returned within 30 days of the delivery date.
2. How to Initiate a Return
To start a return:
- Contact our customer support team at support@lvsstore.com or send an SMS to +1 (412) 235-9166 with your order details and reason for the return.
- Our team will review your request and, if approved, provide you with a prepaid shipping label for the return.
- Securely package the item with all original packaging and tags intact, attach the prepaid shipping label, and drop off the package at the nearest shipping location.
Note: Returns that do not meet the above criteria or that are received outside the 30-day window may not be eligible for a refund.
3. Free Return Shipping
We offer free shipping for all eligible returns. Once your return is approved, you will receive a prepaid shipping label via email. Please use this label to ship the item back to us.
4. Refunds
Once we receive your returned item and confirm that it meets our return requirements, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired product.
6. Non-Returnable Items
To ensure the quality of our products, the following items are not eligible for return:
- Products that are not in their original condition, such as those missing tags or packaging.
- Items that have been damaged, used, or altered.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
- AMY VISIONCORE LLC
- Fulfillment & Logistics Address: 27 Buckingham St, Hattiesburg, MS 39402, United States
- Phone (SMS Only): +1 (412) 235-9166
- Email: support@lvsstore.com
- Support Hours: MON-FRI 09:00 AM - 5:00 PM EST Time
We are here to ensure a smooth and efficient return process for you.